CV

Resume

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An intuitive, results-oriented marketing and communications professional with a passion for creativity and authentic connection. My 30 years’ plus experience spans national organisations and brands, government, start-ups, small businesses, as well as independent consulting.

A passion for authentic engagement and creating positive change with proven results in digital and local area marketing campaigns, content creation, internal and external communications, stakeholder and community engagement, strategic thinking, managing projects and leading teams, event management, training and coaching, and business and product development.

Consultant/Coach and Owner

Evolve Academy of Self Empowerment [EASE]

February 2022 - present

Business Consulting for start ups and businesses on strategy, marketing and business development
Personal and professional coaching
Design and development of education programs and resources
Facilitation of education programs

Consultant

Aintree Group

November 2022 - present

Project Management for implementation of Way We Do workflow system
Professional development workshops
Consulting for clients on marketing and communications

Board Member

Salty Theatre

August 2022 - present

Providing support with Marketing and Communications
Salty Theatre is an enterprising female-led boutique musical theatre company that connects writers, directors, producers, and performers from across the globe to form new creative partnerships and present and develop new or rarely produced works to Australian audiences.

SharePoint Specialist (3 month contract)

Angle Auto Finance

Apr 2022 - July 2022

Project Management - Refresh of P&C SharePoint intranet site including design, content development, governance, user guides and training.
Co-ordination of development/design of Quick Reference Guides for Workday implementation and go live.

Principal Stakeholder Engagement Officer

Moreton Bay Regional Council

May 2021 - February 2022 (maternity leave cover)

Managing a full and fast paced program of community consultations focusing on ‘Our Moreton’ an ambitious project encompassing the development of a new Corporate Plan and six regional strategies for the third largest LGA in Australia.
Development of community engagement strategies and plans.
Development of communications approach and writing content.
Working collaboratively with teams across Council.
Building and sustaining positive and productive working relationships with internal and external stakeholders including consultants.
Managing the digital engagement platform and providing support to the team.
Driving high standards of engagement through monitoring, reporting and process.

Campaign Manager, Internal Communications

Bank of Queensland (BOQ)

August 2019 - October 2020

Developed and implemented targeted internal campaigns across the Group including strategy and policy updates, financial results, AGM and events, and COVID-19 updates.
Managed annual internal communications calendar and plan.
Managed internal communications channels including Yammer and SharePoint intranet.
Developed content and materials aligned to purpose, values and strategy.
Worked closely and developed relationships with key stakeholders, providing strategic advice on internal communications.
Developed policies and procedures and ensured governance.
Team training, mentoring and development.
Developed impact measurement framework and regular reporting.
Provided mentoring to Community Investment Manager.
Member of Diversity and Inclusion and Gender Equality working groups - Reconciliation Action Plan, Women in Leadership, Domestic Violence and WGEA.

Community Investment Manager

Credit Union Australia (CUA)

September 2016 - June 2019

Driving strategic outcomes for CUA’s Community Investment programs.
Managing community marketing and communications campaigns.
Stakeholder and National Partnership relationship management.
Managed $2.1m budget.
Reporting on social impact and outcomes.
Designed and implemented successful national grant pilot program for 19 branches across Australia.
Coaching, training and development of team and employees.
Managed CUA’s Domestic and Family Violence (DFV) proposition review. Worked closely with CX team on HCD process resulting in key recommendations to reduce risks and potential breaches and a renewed focus and strategy for the DFV customer.
Purpose Alignment Manager and Culture Ambassador. Finalist for Quarterly Awards due to positive team building efforts and significant uplift in culture and engagement scores in Division.
Member of Culture and Diversity working group.

Senior Campaign Manager

Credit Union Australia (CUA)

May 2016 - September 2016

Managing all aspects of national marketing campaigns including the first Digital Pays campaign.
Key stakeholder relationship management.
Budget management, invoice processing and reporting.
Developing content and communications.

Marketing and Communications Specialist

360 Results (Self Employed)

January 2009 - July 2017

Consulting services for SMEs across a range of industries including accounting, financial planning, IT, coaching, health and wellbeing.
Specialising in all aspects of business development including strategy, planning, digital marketing, web design, SEO, social media, systems and product development, content development, training and coaching.
Worked for an agency providing multi-channel campaign management for Telstra franchisees including stakeholder management, strategy, planning, copywriting and all aspects of local area marketing campaigns.

Project Manager - Marketing, Events and Customer Experience

robnixon pty ltd

September 2006 - January 2009

Held a number of roles in this start up that provided coaching, events and resources for Accounting firms including Project Manager, Marketing Manager and General Manager.
Design and development of content, new products and client resources.
Implemented a range of ideas, systems and processes to significantly grow the business revenue to $5 million in 3 years.
Event management of multi-city events in Australia, New Zealand and a conference in the United States.
Built and maintained lasting stakeholder and client relationships.
Coaching, training and mentoring of team.

Senior Training Manager

EON UK

May 2003 - September 2005

Line management responsibilities for training team of up to 25 trainers over multi-sites.
Business coaching for Trainers and Line Managers.
Identify key training needs in order to increase the effectiveness of the organization.
Evaluate training, analyze results and implement continuous improvement actions.
Ensuring trainers are developing and delivering solutions to Corporate standards.
Networking with senior management, colleagues and clients ensuring service standards are met.
Consistent delivery of training across the UK to tight deadlines and quality standards.
Design, deliver and evaluate a wide range of customer service training materials.
Design, deliver and evaluate Management Development training.
Develop and maintain excellent understanding of business requirements including changes to policy.
Flexibility and responsiveness to changing priorities of the operation.

Trainer, Customer Service and Sales

EON UK

March 2002 - May 2003

Delivered Corporate Induction training program on systems, sales and communication skills.
Ongoing Coaching of employees to meet business needs.
Identify training requirements, respond promptly to requests for operational & individual training needs.
Network with management across the UK to ensure standardization and consistency of delivery.
Maintain excellent working relationships with key operational contacts and clients.
Maintain understanding of operational requirements and updating training to reflect constant changes.

Human Resources Advisor

EON UK

June 2000 - February 2002

Advise on and coordinated all aspects of the organizations’ recruitment and selection.
Liaise with a range of recruitment agencies and coordinating agency placements.
Produce employment contracts and advising on salary packages.
Implement change management strategies to deal with site closures and restructures.
Establish admin procedures and service level agreements to improve the efficiency and effectiveness.
Establish reporting systems to effectively monitor sickness absence, turnover and recruitment costs.
Advising, guiding and supporting management on relevant human resource policy and changes in law.
Managed all records relating to recruitment and selection with confidentiality.

Customer Services Manager

Australian Institute of Professional Counsellors

March 1999 - May 2000

Establish and deliver regular staff training, assessment and coaching support for ongoing development.
Manage all enrolments, maintaining structured support program including seminars and tutorials.
Responsible for weekly management reports and statistics on enrolments and marketing.
Manage Quality Systems development and implementation over multi-sites.
Coordinate recruitment, training, payroll, budgets and debt recovery.
Introduced new initiatives to reduce costs and improve levels of customer service.